Location – Mumbai (Onsite)
Experience – 8 – 15 Years
Excellent written and verbal communication and presentation skills Able to generate interest and engages the client during calls and emails.
· Manage projects, and establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.
· Coordinate with various departments within the organization, including support, service, technology and manage resources, in order to ensure seamless functioning of the client accounts.
· Responsible for client receivables; planning and execution of monthly retention.
· Candidates with Project Management, Digital Marketing & Technical Skills Preferred.
· Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
· Ability to maintain a positive, motivational, ‘get things done’ attitude, especially when faced with difficult circumstances.
· Achieves strategic customer objectives and account plans defined by company management.
· Good relationship-building skills (internal, external, and cross-cultural).
· Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.
· Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.
· Maintain a consistent schedule of online meetings with the client to manage performance objectives, and customer- expectations and assess customer needs on an ongoing basis.
